Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: V1nn1 on June 05, 2020, 11:13:04 AM

Title: Genesys Desktop 7.6 Chats
Post by: V1nn1 on June 05, 2020, 11:13:04 AM

Hello.
We use Genesys Desktop 7.6 to make outgoing calls.
Is it possible to transfer chat from website to operators for processing?

Title: Re: Genesys Desktop 7.6 Chats
Post by: cavagnaro on June 05, 2020, 01:32:27 PM

Ermmm Genesys Chat... But 7.6 is quite old and no longer supported. Even GAD is faced out.
You need a lot of upgrades in your environment probably to support last versions.
Docs.genesyslab.com and search for Chat Widgets

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Title: Re: Genesys Desktop 7.6 Chats
Post by: V1nn1 on June 05, 2020, 01:47:17 PM

Got it right that with the current version there is no way to process chats and we need to upgrade to the current version?

Title: Re: Genesys Desktop 7.6 Chats
Post by: cavagnaro on June 05, 2020, 01:49:33 PM

You could go with chat server, but need licenses, you probably will end up with chat api v1 which has no much features, like file transfer, rich text, etc... So... Can't imagine a nice user experience and less to current standards in the internet now.

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Title: Re: Genesys Desktop 7.6 Chats
Post by: V1nn1 on June 05, 2020, 01:52:12 PM

Thank you.
You can also tell us - can we still upgrade to the latest version and host the software on our own servers? Or Genesys now only available in the cloud?

Title: Re: Genesys Desktop 7.6 Chats
Post by: cavagnaro on June 05, 2020, 01:55:51 PM

Premise is still an option yes.
However it is also true that Genesys is pushing hard to go Cloud. But you are the customer. Talk to your provider.

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Title: Re: Genesys Desktop 7.6 Chats
Post by: V1nn1 on June 05, 2020, 01:57:12 PM

Thank you. Close the topic, pls ;)