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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on June 09, 2020, 10:21:20 AM

Title: Genesys Pulse log out
Post by: marmota on June 09, 2020, 10:21:20 AM

Hi there!

We've just implemented Pulse and faced an issue - sometimes it's logged out to login page. Hence launched wallboard stops and welcome login page is displayed.

It doesn't seem like a session timeout as it happens in different periods - sometimes in couple of hours, sometimes in a day or even more.

Have anybody faced same issue?

What I assume can be done:
- resolve the issues itself (maybe there is some fix known?)
- put selected wallboard to unathorized zone so that it doesn't ask to login (is it possible?)

Any ideas?

Title: Re: Genesys Pulse log out
Post by: cavagnaro on June 09, 2020, 10:03:49 PM

Disable session logout? That can be done at level app


[url=https://docs.genesys.com/Documentation/System/latest/SDG/Inactiv]https://docs.genesys.com/Documentation/System/latest/SDG/Inactiv[/url]

Title: Re: Genesys Pulse log out
Post by: marmota on June 09, 2020, 10:18:27 PM

Thanks for the option!

Not sure it will be accepted due to security possible issues but will investigate.

Title: Re: Genesys Pulse log out
Post by: cavagnaro on June 10, 2020, 02:30:48 AM

Well...if you consider a no login option...then no clue which security exactly you are asking  :P