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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nomster123 on June 24, 2020, 10:44:23 PM

Title: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: nomster123 on June 24, 2020, 10:44:23 PM

Hi Guys,

I have a one to one mapping with my VAG and skill lets say VAG A is associated with Skill A. Now VAG A has 10 agents in it so when the call is targeted to that VAG A, I want to be able to find the max skill level of those 10 agents on skill A. Is it possible using IRD or custom statistic. Routing is working fine, I just need this information for some data

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: cavagnaro on June 25, 2020, 02:57:05 AM

No as Skill is not an statistical object...
What you can do is maybe sub-sequential skill targets decreasing (10...9...8...) but with Wait Time = 0 so it is executed in cascade.

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: nomster123 on June 25, 2020, 01:43:16 PM

Thanks for the reply, no actually its not related to my routing I just want to get the max Skill level of a VAG in real time

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: cavagnaro on June 25, 2020, 02:33:48 PM

??? ??? ???  Quite a request...
Not possible

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: terry on June 25, 2020, 02:38:34 PM

Not sure, but may be (assuming skill expression in () interpreted by URS as statistic):
X= ExpandGroup['VAGA.GA']
Y= GetMaxStatData[X, '(SkillA)']

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: cavagnaro on June 25, 2020, 04:30:11 PM

For what I understand he wants for CCPulse/Pulse

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: nomster123 on June 26, 2020, 06:10:36 PM

i want it in an IRD strategy, trying few things thanks for the help guys

Title: Re: Finding Max Skill/Proficiency Level of a Virtual Agent Group
Post by: cavagnaro on June 27, 2020, 02:37:27 AM

IRD and not related to strategy....ok...
lol
You are confusing  ;D