Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on June 25, 2020, 03:00:20 AM

Title: Avaya SIP integration
Post by: cavagnaro on June 25, 2020, 03:00:20 AM

Hi guys
I have a customer where I am just doing a check on their platform, they have a GVP and an Avaya, by some reason they didn't integrate the Avaya to the Genesys platform...anyway...they use SIP integration with SIP Server.
Is there anyway I could pass KVPs from Genesys to Avaya and vice-versa using the SIP Link? Maybe the X-Genesys- mappings?
Any wild idea?

Title: Re: Avaya SIP integration
Post by: hsujdik on June 25, 2020, 03:33:12 AM

I remember working with a customer that had Avaya Session Manager some time ago and I think they used X-Genesys-UUI header for integration. I'll try to reach them out to be sure.