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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on July 24, 2020, 09:41:12 AM

Title: NR Reason code display at WWE
Post by: marmota on July 24, 2020, 09:41:12 AM

Hi all,
can you please advise whether it is available to make NR Reason code available only for selected agents at WWE?

The issue is: we need to make different NR codes for different Agent Groups.

Title: Re: NR Reason code display at WWE
Post by: Tambo on August 25, 2020, 01:34:26 PM

best to use as list item and have it in your routing, split it out that way

Title: Re: NR Reason code display at WWE
Post by: marmota on August 25, 2020, 01:50:08 PM

Hi Tambo,
thanks for the option!

Indeed we've resolved the issue by setting list of specific NR codes to Agent Groups Application options.