Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on August 04, 2020, 11:50:55 PM

Title: Post-call survey
Post by: marmota on August 04, 2020, 11:50:55 PM

Hi! We use option after-call-divert-destination for transferring a call to strategy where post-call survey is implemented. Sometimes we need not to transfer a call to survey therefore need to reset after-call-divert-destination option. Our tecnical partner says it is not possible to redefine after-call-divert-destination inside of strategy. Just curios whether this is true =) Anyone knows how to redefine this option?

Title: Re: Post-call survey
Post by: Kubig on August 05, 2020, 09:11:57 AM

[quote]To enable this feature, configure the DN-level option after-call-divertdestination
on the Routing Point DN. You can also enable this feature by
passing the after-call-divert-destination parameter in the Extensions
attribute of a TRouteCall request. Parameters passed in the Extensions attribute
override the value of the configured option.[/quote]

As you can find within available public documentation....

Title: Re: Post-call survey
Post by: marmota on August 05, 2020, 06:39:30 PM

Thanks for the answer.

We and our tech partner didn't find much about this specific option and how to redefine it in strategy. General info we found is here: Universal Routing 8.1 Deployment Guide.

We used ExtensionUpdate to redefine option but it didin't work.

Title: Re: Post-call survey
Post by: cavagnaro on August 06, 2020, 03:06:32 PM

Well then post your configuration and logs to see what is going on