Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on August 05, 2020, 02:42:13 PM

Title: Web Service Object IRD question
Post by: PFCCWA on August 05, 2020, 02:42:13 PM

hello

i have a quick question about using the web service object in IRD.
If we are using a SOAP request, do we need to complete the SOAP section under the security tab?
I presume this is the case but cant be sure if this is just to add an extra layer of security in the request.
the other option was to use a http request with a http authentication method.
What i am also not clear is can we combine the two? for example use a SOAP request and http authentication method?

thanks,

Title: Re: Web Service Object IRD question
Post by: terry on August 07, 2020, 03:52:23 AM

Basically HTTP Authentication, TLS, and SOAP security are independent and not related things. They can or can. Ot be used in any combination - it depends from specific web server configuration.

Title: Re: Web Service Object IRD question
Post by: PFCCWA on September 07, 2020, 09:26:44 AM

Please can i ask the following regarding deployment of web service.
Based on documentation i think i need to do the following:

[list]
[li]Install Genesys Security Pack (URS is on unix OS)[/li]
[li]Set LD_Library_Path to Security Pack install path[/li]
[li]Configure 'web' section in URS options including certificates path for TLS.[/li]
[li]In Routing Strategy set options in web service object[/li]
[/list]

thanks.

Title: Re: Web Service Object IRD question
Post by: terry on September 10, 2020, 01:01:52 AM

Basically yes.
Just instead of configuring section web with TLS options you may choose to set them directly in properties of web service object in Security tab in TLS group.