Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Joe on January 01, 1970, 12:00:00 AM

Title: List Manager Error
Post by: Joe on January 01, 1970, 12:00:00 AM

Anyone have experience with this? I was able to trap this error in the List Manager log file; List Manager crashes at least twice a day when lists are being loaded...

--FAULT--03/11/04@09:57:13.2810--
Exception: 5 (0xc0000005) ACCESS_VIOLATION
AddrPC: 00407904
AddrFrame: 7800f53d
AddrStack: 00123ac4

00407904 list_manager:<nosymbols>(fffec1e8,53e856ff,8b000001,24448df8..)
-----ENDOFFAULTINFO-----",2004322 12:01:19,2004324 04:51:50,4 1169,"Damian

Title: List Manager Error
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, Joe,

List Manager?! Are you still using Campaign Manager ? What version is it? (both major and minor)
My first suggestion would be to check release notes and see if there was a fix for it: depending on the version of list manager, I do recall the program crashing for no apparent reason.

Also, have you contacted Genesys tech support? What are they saying?

Title: List Manager Error
Post by: Joe on January 01, 1970, 12:00:00 AM

Hi Vic,

The company is w/o support! I've not been able to find anything regarding this issue but suspect that I need another version.

Title: List Manager Error
Post by: Vic on January 01, 1970, 12:00:00 AM

What is the version number of CM?

Title: List Manager Error
Post by: Vic on January 01, 1970, 12:00:00 AM

I meant what is LM's version...