Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AirForces2050 on August 26, 2020, 11:37:01 AM

Title: License Usage
Post by: AirForces2050 on August 26, 2020, 11:37:01 AM

Hi, Is there any way to know the consumed license out of total at peak time for voice, chat, whatsapp channels? or at least SIP server voice channels on Framework 8.5? Noting that I don't have LRM installed.

Title: Re: License Usage
Post by: jamesmurphyau on August 26, 2020, 12:49:08 PM

Do you have Infomart? You could use the Infomart session data (look at how many people are logged in at any one time).. this is what we do