Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysguru on September 01, 2020, 04:53:23 PM

Title: SCS gathering of host CPU and process metrics
Post by: genesysguru on September 01, 2020, 04:53:23 PM

My assumption is that SCS collect hosts metrics through SNMP / XServer requests. Just looking at pros and cons of SCS integration via PSDK  versus standard SNMP integration for this.


Thanks

Title: Re: SCS gathering of host CPU and process metrics
Post by: hsujdik on September 02, 2020, 12:33:07 AM

As far as I know, this is done via communication with LCA. On Windows, LCA uses WMI to gather the data, if I remember correctly. I don't know exactly how it does on Linux, though.

Edit: for a serious system-wide monitoring, I would go for SNMP, since you can go beyond monitoring just CPU and RAM

Title: Re: SCS gathering of host CPU and process metrics
Post by: genesysguru on September 03, 2020, 02:03:06 PM

Yes I agree but without asking questions about what really goes on under the hood/bonnet I would not know half of the technical stuff about Genesys Engage that I know today :-)

Thanks
Craig