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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on September 09, 2020, 04:22:18 AM

Title: Pulse Installation Error
Post by: efrainclg95 on September 09, 2020, 04:22:18 AM

Hello expert friends, I hope you are well, I turn to you and your experience in a problem that I have and I cannot solve it:

I am trying to install Pulse using the administration (GAX), exactly in Package installation, I execute exactly as the documentation says, it loads the package correctly and when installing the Pulse solution I get an error that I cannot interpret.

here I show the final fragment of the log:

[i]at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.run (SolutionRuntime.java:98)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.execute (SolutionRuntime.java:170)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime $ 1.run (SolutionRuntime.java:133)
at java.util.concurrent.ThreadPoolExecutor.runWorker (Unknown Source)
at java.util.concurrent.ThreadPoolExecutor $ Worker.run (Unknown Source)
at java.lang.Thread.run (Unknown Source)

+ 0 ms: progress: 1%
+ 30 ms: action ended with status FAILED
+ 0 ms: progress: 1%
+ 16 ms: deployment-key = '[CIM1-1]'
ignore second logging of exception Wrapped com.genesyslab.gax.common.GenericException: Connection refused: connect (hostDef # 1)
+ 0 ms: safeboxing {"USE_CLIENT_SIDE_PORT": false, "SKIP_INSTALL_PKG": false, "IPCommon_InstallPath": "E: \\ GCTI \\ Pulse \\", "HOSTS_TO_DEPLOY": ["CIM1-1"], "initialized" : true, "APP_NAME_CIM1-1": "GAX"}
+ 0 ms: change of state: FAIL
The End[/i]



I already validated the requirements and I comply with everything.

Please if you can give me some scope, I will thank you very much

thanks :)

Title: Re: Pulse Installation Error
Post by: gen_rtfm on September 09, 2020, 05:11:54 AM

It seems you cannot connect to the host you're trying to install to (I assume this error is from installation attempt?) - is that host under lca control with gda component installed?

Br

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Title: Re: Pulse Installation Error
Post by: efrainclg95 on September 09, 2020, 05:35:43 AM

Thanks for your answer, the Pulse component will be installed on the same server where statserver, sip server, cfg server coexist, it is a laboratory.

Title: Re: Pulse Installation Error
Post by: gen_rtfm on September 09, 2020, 05:50:07 AM

Does scs have monitoring for that host and those apps?

There is a connection refused exception in that log so there's something in that area.

Br

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Title: Re: Pulse Installation Error
Post by: gen_rtfm on September 09, 2020, 05:51:36 AM

I think genesys deployment agent is mandatory for an install initiated via gax, even if you're on the same host.

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Title: Re: Pulse Installation Error
Post by: Kubig on September 09, 2020, 09:34:13 AM

I would strongly recommend to do not use GAX for an installation of any component.

Title: Re: Pulse Installation Error
Post by: hsujdik on September 09, 2020, 01:50:04 PM

[quote author=Kubig link=topic=11838.msg53338#msg53338 date=1599644053]
I would strongly recommend to do not use GAX for an installation of any component.
[/quote]
I second that. Specially because GDA (a required component for doing so) has been discontinued... :( funny that most deployment guides still only show how to deploy solutions using it.

Title: Re: Pulse Installation Error
Post by: efrainclg95 on September 09, 2020, 06:15:24 PM

Hello friends, I appreciate your support, I installed the Pulse without using the GAX, apparently there is a problem.