Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on September 10, 2020, 01:57:54 PM

Title: Query about the Pulse module
Post by: efrainclg95 on September 10, 2020, 01:57:54 PM

Dear expert friends, I wanted to know if you can create a view in Pulse that shows for example the number of active Places (with call) dynamically, the view should only show the active places in real time, if in time some places initiate call activity these should automatically show up in the view.

I understand that Pulse is a tool that helps to make decisions, I was checking the documentation and I still can't find a way to do such a configuration.

I appreciate your kind help or outreach.

thanks  :)

Title: Re: Query about the Pulse module
Post by: cavagnaro on September 10, 2020, 02:09:59 PM

No,there is no Threshold and actions at pulse as there are in CCPulse

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Title: Re: Query about the Pulse module
Post by: efrainclg95 on September 10, 2020, 02:25:09 PM

75/5000
Yes, it is true, in CCPulse if you could, thank you very much for your answer Cavagnaro.