Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Maya on September 12, 2020, 02:20:24 AM

Title: WFM API RTAService
Post by: Maya on September 12, 2020, 02:20:24 AM

hello any one used WFMRTAService800:SetCurrentAgentState() method to set agent state in WFM ? if yes, can you help me whether I need to use locator service or not ?