Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on September 27, 2020, 06:25:52 AM

Title: SIP communication with Nuance over TCP
Post by: gen_den on September 27, 2020, 06:25:52 AM

Hi All,

I have Genesys- Nuance integration using MRCPV2 protocol. I understand that Genesys & Nuance talk over MRCPV2 protocol which is over TCP.
However SIP over UDP is used for signalling before they can start communicating over MRCPV2 using TCP.
Customer wants to have all communication over TCP.
can you please let me know if there is any setting in MCP by which I can enable the SIP signalling with Nuance also over TCP?

Title: Re: SIP communication with Nuance over TCP
Post by: hsujdik on September 27, 2020, 09:32:40 PM

perhaps changing all the mtusize (there are multiple, in multiple sections) to the value 201 on MCP and RM applications configuration options.

Title: Re: SIP communication with Nuance over TCP
Post by: Kubig on September 28, 2020, 01:18:13 PM

Did you try to configure transport=tcp option on RAP level for MRCP integration?

Title: Re: SIP communication with Nuance over TCP
Post by: gen_den on September 30, 2020, 05:46:38 AM

Hi ,

No i have not tried it to change it on RAP level.

Let me check how to do that :)