Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Deepan on September 28, 2020, 09:28:04 AM
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When i try to login an agent in "http://192.168.0.1:8090/ui/ad/v1/index.html", UI shows this ERROR message "An error has occurred please try again."
I've deployed Workspace Web Edition 8.5.202.71 in Linux OS.
I've checked the log file from this location "/var/log/gws/cloud.log" and found this log printed every time i try to login an agent.
[b]LOG:[/b]
09/23/2020 14:37:16.366 DEBUG [KATHY] [PavelAtRTqi77wki6hH3VHOA22qiet1oqtr9cnpez1q9e23858] [3bb3d84d-83ac-4258-ab1f-76a0d7a4c952] [qtp1680630881-20] /api/v2/me subresources=features,devices,channels c.g.c.v.g.t.t.ActivateUserRuntimeContextTServerTaskV2 http://192.168.0.1:8090/ui/ad/v1/index.html T-Server runtime context activated for user [78835593bef241de955ef62ceba40cc1]
09/23/2020 14:37:16.384 INFO [] [] [] [com.genesyslab.PCT.invoker.EventBroker:TServer:ON_PREMISE_ENVIRONMENT:d8ad1c80-4463-43a4-99af-336bc3b7effa] c.g.c.v.g.t.c.TServerContextV2 VoiceEnvironment [d8ad1c80-4463-43a4-99af-336bc3b7effa]: connectionQueue: [TServerContextV2.QueueInfo(currentSize=0, accepted=2, rejected=0)]; processingQueue: [TServerContextV2.QueueInfo(currentSize=0, accepted=1, rejected=0)]
09/23/2020 14:37:16.776 DEBUG [] [] [] [qtp1680630881-21] /internal-api/me/settings fields=* c.g.cloud.web.CustomScopeFilter http://192.168.0.1:8090/ui/ad/v1/index.html [b]Security context is null or not authenticated, extracting contact center ID from the header[/b]
09/23/2020 14:37:16.779 DEBUG [] [] [] [qtp1680630881-21] /internal-api/me/settings fields=* c.g.c.v.a.s.e.WebApiExceptionHandlerV2 http://192.168.0.1:8090/ui/ad/v1/index.html [b]Contact center features are not available for this session[/b]
[b]Questions:[/b]
[list]
[li]Why i'm not able to login?[/li]
[li]What is the issue?[/li]
[li]help me to resolve this issue.[/li]
[/list]
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I suppose your WWE node is not correctly synchronized with Genesys CFG. Try to reinitialize WWE against Genesys env.
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[quote author=Kubig link=topic=11854.msg53398#msg53398 date=1601298989]
I suppose your WWE node is not correctly synchronized with Genesys CFG. Try to reinitialize WWE against Genesys env.
[/quote]
Hi Kubig, thanks for the reply. I've tried restarting services and still couldn't able to login. Could you please provide a step-by-step guidence on how to reinitialize.
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Check if you have some request at CfgServer log from WWE
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[quote author=Deepan link=topic=11854.msg53400#msg53400 date=1601306306]
Hi Kubig, thanks for the reply. I've tried restarting services and still couldn't able to login. Could you please provide a step-by-step guidence on how to reinitialize.
[/quote]
Did you get answer about your problem?