Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on September 29, 2020, 03:00:16 AM

Title: Genesys and SAP toolbar
Post by: Leonxxx86 on September 29, 2020, 03:00:16 AM

hi, I have an issue when agent 1 ​consult a customer call to agent 2 in SAP toolbar and then agent 2 release the call, agent 2 click on END, agent status doesn't change to READY in SAP toolbar. it looks like Genesys is not sending the compatibility list to SAP, has anyone experienced this issue before?

Thank you