Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wayne.hartley on September 29, 2020, 01:11:36 PM
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Hi Expert Team
I have an issue and was hoping you could provide some guidance as I have never come across the below issue before.
When drawing an historical report for example for the month of September 2020 I am also data for previous years (2017/2018) in the reports even though I never specified that far back.
Do you have any idea what could be causing this.
Any feedback would be appreciated.
Thanks again,
Wayne