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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GeloJ07 on October 09, 2020, 01:00:40 PM

Title: WDE Error for Twitter Interactions
Post by: GeloJ07 on October 09, 2020, 01:00:40 PM

Hi everyone!

I have encountered a problem with Twitter interactions. In particular, when the interaction comes in the WDE bar, at the press of the Reply all button (or Reply, Retweet, Direct message), an error on the WDE logs appear:

[i]    [b]1] ERROR .BootstrapController - Application.DispatcherUnhandledException
System.NullReferenceException: Object reference not set to an instance of an object.
  at Genesyslab.Desktop.Modules.Twitter.Controls.InboundTweetCtrl.menuItemReplyToAll_Click(Object sender, RoutedEventArgs e) in z:\Base.Mercurial.Project\SocialMediaPlugin\Genesyslab.Desktop.Modules.Twitter\Controls\InboundTweetCtrl.xaml.cs:line 1621
  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
  at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
  at System.Windows.Controls.Primitives.ButtonBase.OnClick()
  at System.Windows.Controls.Button.OnClick()
  at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
  at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)
  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
  at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
  at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
  at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)
  at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)
  at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
  at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
  at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
  at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
  at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
  at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)
  at System.Windows.Input.InputManager.ProcessStagingArea()
  at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
  at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
  at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
  at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
  at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
  at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
  at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
  at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
  at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)[/i][/b]

What could it be?
How can I fix it?

Thanks in advance

Title: Re: WDE Error for Twitter Interactions
Post by: cavagnaro on October 09, 2020, 06:49:47 PM

Weird... Open an eSR with Genesys better.
Check you are using last version of the plug-in

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