Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on October 19, 2020, 04:19:50 PM

Title: user data in CCXML
Post by: gen_den on October 19, 2020, 04:19:50 PM

Hi Guys,

I have  scenario where URS sends some user data which I need to handle in CCXML.
Does anyone know how to capture the userdata in CCXML?

I tried couple of things but it didn't help.

Title: Re: user data in CCXML
Post by: cavagnaro on October 20, 2020, 12:04:44 AM

CCXML is call control, no CTI available for it I think