Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jeffery on January 01, 1970, 12:00:00 AM

Title: Showing extension in CCP
Post by: Jeffery on January 01, 1970, 12:00:00 AM

Hello,

can someone please help me with getting CCPulse to show agent's extension next to person?

Can this be done?

Title: Showing extension in CCP
Post by: Chris on January 01, 1970, 12:00:00 AM

Here is the registry entry:

HKEY_CURRENT_USER\Software\GCTI\CallCenter\CUSTOM
DEFINITION\FormatAgentInfo

%n = Employee ID

%F = First Name

%f = First Name Initial

%L = Last Name

%l = Last Name Initial

I don't know if there is code for the extension number, though. Maybe this is a start, though...?