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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ElTuberias on November 17, 2020, 05:52:02 PM

Title: Help with CurrentReadyAgents on Pulse
Post by: ElTuberias on November 17, 2020, 05:52:02 PM

Hello everyone I am new around here and maybe someone can help me.

I am trying to use CurrentReadyAgents on a Pulse wallboard to show the Total number of total ready agents on the Voice channel. However it shows an interection between the email and voice agents. I've already tried adding a voice and voicecall filter with no success. Any idea on how to solve this problem?

Sorry if my english is not the best, it is my second language.

Title: Re: Help with CurrentReadyAgents on Pulse
Post by: gen_rtfm on November 17, 2020, 06:09:15 PM

Hi,

Can you share the stat server config for the statistic you are using and the filter(s) you've tried?

Did you plan to have several metrics displayed, one for each mediatype?

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Title: Re: Help with CurrentReadyAgents on Pulse
Post by: cavagnaro on November 17, 2020, 06:38:49 PM

On the voice channel... Which object are you monitoring? Agent Group Right?

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Title: Re: Help with CurrentReadyAgents on Pulse
Post by: ElTuberias on November 18, 2020, 11:57:21 AM

I am monitoring an agent group.

Title: Re: Help with CurrentReadyAgents on Pulse
Post by: cavagnaro on November 18, 2020, 02:09:11 PM

Please share your metric

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