Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on November 19, 2020, 04:08:51 PM

Title: Consultation call data
Post by: marmota on November 19, 2020, 04:08:51 PM

Hi!

We need to attach some custom data to consultation call. The issues is that when initiator stops consultation call it disappears at WWE of receiver.

As an example: during usual call we can hang up but call form is still open at WWE until you click Mark done hence you can add some case data, user data, disposition code etc. after you finished a call. It doesn't work with consult call as it disappears once being finished.

Does anybody know hot to make consultation call form visible (to be able to attach data) after it is finished?

Title: Re: Consultation call data
Post by: Kubig on November 19, 2020, 05:03:37 PM

As first I would try to configure consult-calls as business calls on TServer level

Title: Re: Consultation call data
Post by: marmota on November 19, 2020, 05:18:44 PM

[quote author=Kubig link=topic=11908.msg53592#msg53592 date=1605805417]
As first I would try to configure consult-calls as business calls on TServer level
[/quote]

Thanks for advise!

Set inherit-bsns-type to true that is said to determines whether a consult call that is made from a business primary call should inherit the business call attribute (https://docs.genesys.com/Documentation/TS/8.1.1/TSCSTA/CSTABusinessCallConfig#t-3) - doesn't work =(