Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ChinaCat71 on November 19, 2020, 07:21:19 PM

Title: MCP Call Progress Result from Outbound Call in Composer - with SSG
Post by: ChinaCat71 on November 19, 2020, 07:21:19 PM

Hello,

I have SSG and GVP (9.0) and am placing outbound calls via SSG. When the MCP leg is connected the application answers, and it the log I can see the call progress result sent via MSML:

2020-11-18T20:20:58.131 Int 50147 006E01FB-10002D5F 6828 cpa_result Human

However, I cannot find the variable or other method for accessing the cpa result in the Composer application. Has anyone run into this before?

Thanks!

Title: Re: MCP Call Progress Result from Outbound Call in Composer - with SSG
Post by: ChinaCat71 on November 20, 2020, 09:58:25 PM

OK so I found out the answer. The event externalmessage.cpa.beep is thrown, so that needs to be handled as a custom event in the start block of composer. As far as I can tell this is not documented anywhere.

Thanks!