Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on December 03, 2020, 01:32:44 PM

Title: How long has call been in wait TServer log
Post by: PFCCWA on December 03, 2020, 01:32:44 PM

Hello

quick question, can we identify how long a call has been waiting for in a tserver log?
we have a call stating a very long max wait time in a VQ.
there are also multiple calls in the logs under that same vq.
what can tell me how long a call has been in the vq for

thanks,