Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abudwill on December 08, 2020, 04:37:11 PM
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Hello,
When placing an interaction into an interaction queue, interaction server seems to wait a period of time prior to submitting the interaction to URS for processing. Interaction server option settings.submit-timer-interval seems to control this. A description of the option is:
[i]Specifies the frequency, in milliseconds, with which Interaction Server checks views for interactions.[/i]
This is defaulted to 2000ms and can be set from 0 to 60000ms.
If submitting interactions to URS immediately is needed, it would seem to make sense to pull this option down to 0 or 100, etc.
Has anyone been burned or have first hand experience on tuning this option to be much quicker than the default 2000ms? Would be interested to hear your experience.