Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ducth on December 18, 2020, 09:00:09 AM

Title: Do not call for manual calls.
Post by: ducth on December 18, 2020, 09:00:09 AM

Dear Experts,

Does Genesys have solution for Do not calls numbers for manual calls? (make call by WDE)
I have a list (around 30k numbers), We want Agents cannot make call to these numbers.

Thanks,
Duc

Title: Re: Do not call for manual calls.
Post by: cavagnaro on December 18, 2020, 12:56:51 PM

No
Would have to be a development at WDE or Endpoint as SIP Server just dials and making it by dial-rules would be kinda a pain