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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ali on December 28, 2020, 01:09:27 AM

Title: Implementation of VXML-related Events and Dialogs
Post by: Ali on December 28, 2020, 01:09:27 AM

Hi,

Our document server generates VXML output, which can be interpreted by Convergys IVR. What we want to do is put Convergys away, and have MCP interpret these VXMLs.

When we give a try to fetch and process a VXML file from this document server, MCP throws exceptions since it could not recognize what described in catch blocks.

So, could you please tell us how can we implement all these Convergys-related parts in MCP? Any documentation or best-practice sample?

Since I am a newbie to this topic, your help will be greatly appreciated.

Thank you in advance.

Best regards,

Title: Re: Implementation of VXML-related Events and Dialogs
Post by: cavagnaro on December 28, 2020, 02:57:24 AM

You need to adapt your VXML to be supported by MCP, not the other way.
If it is not complaiant will not work.


Doc? Check the VXML reference guide

Title: Re: Implementation of VXML-related Events and Dialogs
Post by: gen_rtfm on December 28, 2020, 07:41:12 AM

I would generate a vxml application with one block that has catch-elements using composer, just to get a vxml you know is compatible with MCP/GVP and compare the catch-tags between that document and the one you are having problems with.

If you could post the vxml code for a form throwing the error during interpretation (or one of them if you are having problems in more than one place) here the reason might be obvious to one of us.

Br

Skickat från min Mi MIX 3 5G via Tapatalk

Title: Re: Implementation of VXML-related Events and Dialogs
Post by: Ali on December 28, 2020, 07:56:14 AM

Thank you, guys.

We will try to implement and inform you all regarding the steps.