Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sergiocodas on January 08, 2021, 07:17:01 AM
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Hi,
could be a strange questions because I don't have experience of callback & PredictiveCall.
ORS application starts the callback scenario with MakePredictiveCall event, in other cases no.
Why ORS begins callback with MakePredictiveCall event instead of normal Callback request?
Of course, the callbacks started with MakePredictiveCall always fail.
We have SIP Server version 8.1.102.90
Thank you
Best regards