Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: antoni on January 14, 2021, 12:52:05 AM

Title: How to pull interaction out of "target" in case of data update
Post by: antoni on January 14, 2021, 12:52:05 AM

Hi folks,

I need to pull the interaction out of the target in case of external updates (already talked with advisor, account cleared, etc)
We received updates from external services directly into the interaction (iWD), how can we pull the interaction out of the "target" in strategy to avoid duplicate outbound calls / emails / etc in case of update from external services?

Thanks,
Antonio

Title: Re: How to pull interaction out of "target" in case of data update
Post by: René on January 14, 2021, 10:30:21 AM

Hi Antonio,

You can use SetUpdateTrigger[] function to achieve required functionality.

R.

Title: Re: How to pull interaction out of "target" in case of data update
Post by: cavagnaro on January 14, 2021, 02:38:46 PM

Check here
https://docs.genesys.com/Documentation/IWD/8.5.1/IWDBestPractice/BestPracTaskDistRout

Use Triggers in the Routing Strategy