Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dennis on January 01, 1970, 12:00:00 AM

Title: RAN Treatment
Post by: Dennis on January 01, 1970, 12:00:00 AM

We are using an IVR platform as a RAN source, Each time a call goes to the RAN, the customer hears a ring before the ran starts,
We are using Nortel Symposium, IR 6.5.

Is there a solution to eliminate that Ring ?

What are the other source for RAN you people are using ?
Do you have the same problem ?

tks, Dennis

Title: RAN Treatment
Post by: Chris on January 01, 1970, 12:00:00 AM

We have the same problem.

Title: RAN Treatment
Post by: Mark on January 01, 1970, 12:00:00 AM

I seen this posting on the Genesys Support Site... Hope it helps.

*******************************************************
You can not use RAN treatments on Symposium CDNs via Genesys the recommended way of playing recorded announcements on the Meridian/Symposium is via VTO or an IVR of some description.

I recommended the following be done:

* Reconfigure the IVR to use AST controlled extensions rather than ACD Positions it is recommended that these DNs are configured a Voice Treatment Ports in CME

* Set up these ports in Places and place them all in a Place Group

* Set up IVR treatments in your routing strategies to target these ports

* Program the IVR to play the announcement denoted by attached data on the call

Title: RAN Treatment
Post by: Dennis on January 01, 1970, 12:00:00 AM

Thank you Mark for the idea on RAN solution, we will give it a try and see if it resolves the ringing problem.

Tks, Dennis