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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: a989597 on January 15, 2021, 07:28:46 AM

Title: recording file missed
Post by: a989597 on January 15, 2021, 07:28:46 AM

Hi guys,

I use Composer(eclipse) to design IVR flow,it's about voicemail record.
I use record block to record recording and use DB insert this recording's information.
But I check file path and find this recording file, i can't find file.
Sometimes I can find file,sometimes can't.

so, how can I check this problem? :-\
Thanks

Title: Re: recording file missed
Post by: cavagnaro on January 15, 2021, 02:29:04 PM

well, logs my friend.
You would need to check your MCP logs for recordings you can't find.
Do manual tests and validate each one for them.
Seek for alarms/errors in MCP