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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pilotrus on January 15, 2021, 12:05:52 PM

Title: Disposition code WDE hiding
Post by: pilotrus on January 15, 2021, 12:05:52 PM

Hello!
We add disposition code (via Business result attribute) for reporting. We need it only for inbound calls, but it shown in outbound calls too. Is there any possibility to hide "disposition" for outblound calls? Agents can work with inbound and outbound calls and i cann`t use roles to disable option.

Title: Re: Disposition code WDE hiding
Post by: gen_rtfm on January 15, 2021, 12:12:53 PM

Hi,

Leave interaction-workspace/interaction.disposition.value-business-attribute blank in app config and set the value from the inbound routing strategy.

That way outbound calls have no available dispositions to choose from, and the inbound ones do.

Br

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Title: Re: Disposition code WDE hiding
Post by: pilotrus on January 15, 2021, 12:35:27 PM

This should work.
Thank you very much!

Title: Re: Disposition code WDE hiding
Post by: gen_rtfm on January 15, 2021, 04:12:35 PM

[quote author=pilotrus link=topic=11941.msg53707#msg53707 date=1610714127]
This should work.
Thank you very much!
[/quote]Happy to help :)

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