Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_rtfm on January 19, 2021, 02:59:48 PM
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Hi, this is probably a long-shot:
Does anybody here have any pointers to give about how I can show subtotals of the agent disposition in a queue report (along with metrics like average queue time etc.)?
I'm looking at the mstr project and I see that the mediation_segment_fact table isn't a part of the mstr project tables, and as far as I understand it I need to use msf to link to irfud to actually get the values.
I can add msf to the project of course but I hesitate because I had expected genesys to include the tables needed by design...
Any experience that could be shared is greatly appreciated [emoji3]
Thanks
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