Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Ilayaraaja on January 22, 2021, 06:23:55 PM
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Hi Everyone,
I have few questions in WDE voice interaction handling
1. How many active interactions can be made in WDE (Inbound/outbound/consult/internal) at the same time.
2. Is there any configuration to control maximum number of calls on WDE.
3. Maximum concurrent calls is controlled in Tserver?