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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kalakshmanakumar on February 11, 2021, 11:09:01 PM

Title: Is there a way to trigger the alarm if SIP server did not create new Connid
Post by: kalakshmanakumar on February 11, 2021, 11:09:01 PM

Hello,

If SIP server did not create new connid for last 10 minutes SCS need to trigger alarm.

Thanks in advance for your response.

Regards,
Lakshmanakumar Krishnasamy

Title: Re: Is there a way to trigger the alarm if SIP server did not create new Connid
Post by: genesysguru on February 12, 2021, 12:47:27 PM

Are you trying to check is a SIP server is still receiving calls? If so just use the SIPS HTTP Monitoring API:

https://docs.genesys.com/Documentation/SIPS/8.1.1/Dep/HTTPMonitoring

Craig

Title: Re: Is there a way to trigger the alarm if SIP server did not create new Connid
Post by: gen_rtfm on February 14, 2021, 08:31:53 AM

Are you trying to monitor the health of the system or that agents are 'doing their job'?

For sip server you could use the alarms for DN out of service perhaps, and active trunk oos detection. I don't know the log entries by heart, but they should be able to provide a monitoring of the system health and raise alarms via scs.

Agents though, I'd do that by statserver. Though you can't raise an alarm to scs you could have thresholds and triggers in a client to raise awareness. Not a perfect fit, ideally you'd need a custom SS client that is always on, ccpulse requires a desktop app to be active for threshold reaction scripts.

I have seen people have an always-on PC running ccpulse for those kinds of alarms... Don't know if I'd advise to do that though.

Br



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Title: Re: Is there a way to trigger the alarm if SIP server did not create new Connid
Post by: hsujdik on February 15, 2021, 03:05:48 PM

Check if the option "TServer\sip-pass-check" suits your needs

Title: Re: Is there a way to trigger the alarm if SIP server did not create new Connid
Post by: kalakshmanakumar on February 18, 2021, 12:20:58 PM

Hi,

Thanks for your Reponses.