Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ItHurtsWhenIP on February 24, 2021, 02:15:57 PM

Title: Block Caller ID for specific manual outbound calls
Post by: ItHurtsWhenIP on February 24, 2021, 02:15:57 PM

I would like to know if we can send any extensions in RequestMakeCall to block caller ID for specific calls only.

Options that I have tried already and works are:

1) Create a specific trunk for such calls and put privacy there. (I want to avoid this)
2) Use CPNDigits to mask the original number.


Any ideas?

TIA