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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on February 24, 2021, 04:01:45 PM

Title: WrapUpTime for Callback
Post by: vma on February 24, 2021, 04:01:45 PM

Hey guys,
I've set up agent preview callback using GMS and all works good except the fact that there is no WrapUpTime.
We don't have SIPServer instad a TServer with agents registered to Alcatel PBX.
In the GMS Callback Service I setup _ixn_createcall_hints = {"extensions": {"WrapUpTime": "10", "BusinessCall":"1"}}
So in the TServer logs I can see this info used in the RequestMakeCall:
[code]
16:28:32.571 Trc 04541 RequestMakeCall received from [804] (00000004 OR_Server 11.11.111.11:59826)
message RequestMakeCall
            AttributeThisDN            '3017'
            AttributeOtherDN          '00041xxx'
            AttributeMakeCallType  0 (MakeCallRegular)
            AttributeUserData        [1917] 00 32 00 00..
                        …
            AttributeExtensions      [38] 00 02 00 00..
                        'BusinessCall'    '1'
                        'WrapUpTime '  '10'
            AttributeReferenceID    958
[/code]

but then in the EventEstablished everything is reset to 0
[code]
@16:28:43.0090 [0] 8.1.008.03 distribute_event: message EventEstablished
            AttributeEventSequenceNumber            000000000003980e
            AttributeTimeinuSecs    9000
            AttributeTimeinSecs      1614180523 (16:28:43)
            AttributeExtensions      [175] 00 07 02 00..
                        'GCTI_GLOB_CID'          bin: a0 70 36 60.. (len=8)
                        'BusinessCall'    0
                        'GCTI_BUSINESS_CALL'  0
                        'GCTI_SUB_THIS_DN'      '9900013'
                        'GCTI_NETWORK_TIMESLOT'      10
                        'WrapUpTime'    0
                        'PBXTimeStampS'          1614180523
            AttributeOtherTrunk    268355
            AttributeOtherDNRole  2
…
AttributeCallUUID          'U2V3CI0AGD4VJ3650NMJ17P25K0004L5'
AttributeConnID            00700312534ab18c
AttributePropagatedCallType    3
            AttributeCallType          3
            AttributeCallState        0
            AttributeNetworkCallID            a0703660b48c0100
[/code]

Is there any way to have WrapUpTime configured in this case?
Thanks!

Title: Re: WrapUpTime for Callback
Post by: gen_rtfm on February 24, 2021, 07:28:21 PM

Hi, perhaps I'm a dummy, but 11 seconds from requestmakecall to eventestablished, are we looking at the same call?

Where/what is thisDN in eventestablished?

I guess the answers are in tserver-log between these entries.

Br

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Title: Re: WrapUpTime for Callback
Post by: vma on February 25, 2021, 10:20:50 AM

yes it is the same call. I have cut out some info or it would be to much.

Title: Re: WrapUpTime for Callback
Post by: gen_rtfm on February 26, 2021, 03:14:28 PM

Hi,

Try to use the extensions attributes described in A4400 deployment manual: GCTI_BUSINESS_CALL or BusinessCallType (both variations are mentioned), and WrapUpTime; both as integer instead of string (if gms accepts this) in JSON.

Maybe the extensions need to be named according to their definition in the deployment manual, instead of how they're presented in the log.

Br

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