Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on February 25, 2021, 10:52:46 AM

Title: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: Gef Buneri on February 25, 2021, 10:52:46 AM

Hi all,
is it possible to have live TTS and ASR features in URS/SIP Server 8.1 without GVP? (record voice from interaction and give audio messages to it)

I mean like web service or what else.


Regards.

Title: Re: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: Kubig on February 25, 2021, 02:32:31 PM

No, it is not possible at all by pure Genesys components

Title: Re: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: Gef Buneri on February 26, 2021, 08:58:57 AM

As I imagined. Thanks anyway for your time, Kubig; hope everything's fine around there.

Title: Re: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: genesysguru on February 26, 2021, 08:54:03 PM

I have to disagree from a technical perspective. So if the question is can URS work without GVP MCP components? YES.

Of course to do so we need to emulate the MCP functionality load balanced by RM in front and then link in to alternative media servers that potentially can use cloud (AWS or Azure) MRCP resources for TTS and ASR. I have a PoC that does exactly this but it depends on commercial interest to move forwards.

Craig

Title: Re: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: cavagnaro on February 27, 2021, 12:14:18 AM

Hi Craig
Your idea sounds awesome but you mention the use of RM, part of Media Server solution.
Gef has a premise pbx, in Genesys version version 8 but don't have sip server. That the main stopper I think. Unless you correct me Gef.

Now, even with sip server the use of RM is something authorized to be done? I mean... It is part of a product you might not own, Media Server in any shape.

Does your solution works with the open MRCP product?
Sounds interesting in a development point of view.


Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: Best way to have TTS and ASR in URS 8.1 without GVP
Post by: genesysguru on February 28, 2021, 02:37:49 PM

Mmm .. bit stuck without SIPS to be honest. Another option with SIP is Asterisk / FreeSWITCH integration.

https://docs.genesys.com/Documentation/SIPS/8.1.0/IntegrationReferenceManual/AsteriskMediaServ

Craig