Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: akarachi on March 17, 2021, 09:47:15 PM

Title: WWE:- Limiting agents to cold transfer for certain numbers in their CF
Post by: akarachi on March 17, 2021, 09:47:15 PM

I want to prevent agents from using anything but cold transfer for specific RP and external numbers without removing conferencing and warm transfer abilities from other RP's and external numbers. is this possible? if yes what can I do can you please help here 

Title: Re: WWE:- Limiting agents to cold transfer for certain numbers in their CF
Post by: JayTor on May 06, 2021, 11:07:38 PM

A new version of wwe has this I believe. Check the release notes on .87