Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Danny on January 01, 1970, 12:00:00 AM

Title: Re: Call stuck in queue for long time
Post by: Danny on January 01, 1970, 12:00:00 AM

Anyone knows where to clear the queue stuck in queue for long time time. When I monitored CCPulse for swtiches queue I noticed one of queue received more then 60 calls waiitng in the queue. How can I clear the queue? I wonder can we set something in CME for stat server or any compenent able to clear the queue automaticcalt. Please help . Thanks

Title: Re: Call stuck in queue for long time
Post by: WO on January 01, 1970, 12:00:00 AM

This functionality you want is in Stat Server v7 (and some of the later 6.5 versions).

WO