Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kalakshmanakumar on April 26, 2021, 02:16:44 PM

Title: How to configure SCI Application logging option
Post by: kalakshmanakumar on April 26, 2021, 02:16:44 PM

Hello,

I want to configure the following logging option in SCI. Could you help me

- All Log Records
- Alarm Log Records
- Standard Log Records
- Interaction Log Records
- Trace Log Records
- Real-Time Log

Note: DAP of Log database has been added to Genesys message server. Message server has been added under Connection tab to all the Genesys applications.

Title: Re: How to configure SCI Application logging option
Post by: hsujdik on April 26, 2021, 02:21:53 PM

Did you add the same DAP to the SCI application?

Title: Re: How to configure SCI Application logging option
Post by: kalakshmanakumar on April 26, 2021, 02:36:59 PM

Thanks for your response,
yes, added

Title: Re: How to configure SCI Application logging option
Post by: cavagnaro on April 26, 2021, 02:45:58 PM

Network log enabled at your apps?

Title: Re: How to configure SCI Application logging option
Post by: gen_rtfm on April 26, 2021, 05:20:24 PM

Trace and all cannot be sent to network for storage as far as I know, but levels less verbose than that should be a matter of having sci connected as a client to message server and having 'network' as value for the desired logging level.

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