Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Soshu on January 01, 1970, 12:00:00 AM

Title: A call event is missing
Post by: Soshu on January 01, 1970, 12:00:00 AM

Hello!I'm a newbie for genesys and faced a problem and hope someone have same case and clue. The Environment uses these equipments below:

PBX: Avaya G3 R9
Tserver: ver.6.5.2.X X
ActiveX: ver.6.1.X.X

The problem is that a call event was lost in outbound call(returning call), also in a event log while the connection of CTI ActiveX interface to Tserver.There was a call and should be a call event in logs, but missed.

I wonder that if anyone have experianced same situation or losing
outbound call(with or without same version environment).

Thank You !

Title: A call event is missing
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, I think it would be better to clearify this a little bit more.

Has anyone heard of ActiveX control not forwarding EventAgentLogin to the softphone? I know it sounds ridiculous, but it sure looks like once in a blue moon, EventAgentLogin is sent from TServer, and Genesys ActiveX component does not notify application about it.

Title: A call event is missing
Post by: Vic on January 01, 1970, 12:00:00 AM

Active X version is 6.5.000.06

Title: A call event is missing
Post by: Vic on January 01, 1970, 12:00:00 AM

Ok, I think I know what the problem is!
The program is written in Visual Basic and we are issuing a Request command inside the Active X AgentLoggedIn event.

It seems like ActiveX has a problem processing an incomming and outgoing event if both of them happen at the same time.

To fix the problem, DoEvent is needed to be added inside the EventHandler BEFORE issuing a request of any sort.

The problem is so intermittent that it will take ages to figure this darn thing! I hope no one else is having the same problem.