Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on May 17, 2021, 08:10:16 PM

Title: Stop Ageing of items (IWD Related)
Post by: genesysnoob on May 17, 2021, 08:10:16 PM

Hi folks,

How do we stop the clock on work items which have entered the queues?
Our business unit stops at 6 pm Friday and starts again at Monday 8 am, due to this inactivity over the weekend the stats are showing off values