Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abdel on May 20, 2021, 01:22:17 PM

Title: Distribute OCS Callback (personal and campaign) to a routing point
Post by: abdel on May 20, 2021, 01:22:17 PM

Hi,

I have a campaign running in progressive mode, is there a way to route personal or campaign callbacks via a routing strategy?
Any help is appreciated.

Best regards,