Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesys CTI Forum Administration Team on May 21, 2021, 02:44:03 AM

Title: Delete and Recreating DNs in Genesys + CUCM
Post by: Genesys CTI Forum Administration Team on May 21, 2021, 02:44:03 AM

I would like to dynamically add and remove DNs to optimize our license use. The environment is Genesys + CUCM (yes, I know....). So, at first I was thinking about just unregistering and deleting DNs to free up the license, but I am told that we also need to delete DNs in CUCM to avoid JTAPI related issues. So, I decided to use AXL to do that. Now, I am told that I also need to ensure that I can recreate JTAPI settings in CUCM when I re-create DNs I deleted before. Does anyone know what would the problem be if I do not do it? Is Genesys having problems releasing DNs in CUCM that are deleted?