Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ku on May 26, 2021, 12:58:03 PM

Title: Genesys Pulse report about chat
Post by: ku on May 26, 2021, 12:58:03 PM
Hi Guys

I have a question about pulse chat report.
Is there any data related to "consult" and "conference" in the pulse chat report?
I tried to find some information through "pulse-templates90.xls", but couldn't find the relevant.