Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on June 02, 2021, 07:28:07 PM

Title: Get Agent group's SV from database
Post by: marmota on June 02, 2021, 07:28:07 PM

Hi all!

Please advise how to get supervisor of agent group from database (GIM or DataMart).

What I found is GIDB_GCX_GROUP_AGENT that shows agents of the group but doesn't show who supervisor is.