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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Filippe on June 29, 2021, 07:40:46 PM

Title: Cannot send a Outbound SMS Message
Post by: Filippe on June 29, 2021, 07:40:46 PM

Hi Guys,
I'm trying to send an sms interaction (test) via Soap and the Social Messaging Server log (we are using the Digital messaging server) send me the following:

        'SubmitSeq' [str] = "16747090"
        'PlaceInQueueSeq' [str] = "16747090"
      '_umsTID' [str] = "EspRefId:26"
      '_umsChannel' [str] = "channel-any_name"
      '_umsTID' [str] = "EspRefId:26"
      '_umsMsgArrivedAt' [str] = "1624994051881"
      '_umsMsgTraceStartedAt' [str] = "1624994051881"
      '_umsRequestId' [str] = "00000002"
      'FaultCode' [str] = "904"
[b] 'FaultString' [str] = "rejected by 'channel-any_name' (904, empty value in dest | src | text, requestId= [/b]


            it's like not recognizing section [b]channel-any_name[/b]
            has something like this happened with you guys?

Title: Re: Cannot send a Outbound SMS Message
Post by: cavagnaro on June 29, 2021, 07:49:13 PM

? Can you post the server logs? Digital Server?
You are posting the client logs