Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Stefano Tassinari on July 05, 2021, 10:16:43 AM

Title: CallReleased VS CallAnswered
Post by: Stefano Tassinari on July 05, 2021, 10:16:43 AM

Hello,

anyone knows difference between CallReleased and CallAnswered.

Thanks,
regards

Title: Re: CallReleased VS CallAnswered
Post by: cavagnaro on July 05, 2021, 03:16:12 PM

First you answer a call then release it, could by released (hanged) from customer or from agent.