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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Harifidy on July 15, 2021, 07:08:57 AM

Title: Cannot connect to ConfigLayer
Post by: Harifidy on July 15, 2021, 07:08:57 AM

Hi.
I don't know what is wrong in my code, but I can't connect  to ConfigLayer.
ConfigLayer conf= new ConfigLayer(appName,host,port,user,passwd);
conf.Connect

I get an error " Operation is not allowed on non closed channel"

Tnak you

Title: Re: Cannot connect to ConfigLayer
Post by: Kubig on July 15, 2021, 08:31:08 AM

Provided code does not seem like Genesys PSDK, but it looks like something own developed - in that case, we cannot help you on that

Title: Re: Cannot connect to ConfigLayer
Post by: gen_rtfm on July 16, 2021, 08:26:52 AM

Do you have access to the source of ConfigLayer class, is that wrapping genesys PSDK?

Maybe it connects upon instantiation, I had the same error message when I toyed around with PSDK and simulated interrupting an established connection.

When signal path was restored the reconnect refused with this error message. I assume because mgmt layer already had a record of an established connection for the app in question although network path had been interrupted.

Second reconnect attempt was however accepted, I assume that the original connection had been invalidated.

The app you are naming in the instantiation; is that a custom one, registered as 'stopped' in mgmt when you perform the connect attempt?

Br

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